Finish samples representing the ADR Color Palette can be purchased by all registered ADR accounts. Customers choose from a three-ring binder that contains a complete set of actual wood and metal finish samples; a set of actual carved wood samples on a chain; a set of actual metal color samples on a chain; or, an actual individual wood or metal sample.
Frequently Asked Questions
WHAT IS ADR’S LEAD TIME FOR PRODUCTION?
We strive to ship most orders within 15-20 business days of the date an order is confirmed (excluding oversized rods, cornices, and custom items).
HOW SOON DOES ADR SHIP AN ORDER AFTER PRODUCTION HAS BEEN COMPLETED?
Finished items are processed and shipped within two business days following completion of production. Orders are sometimes filled and completed in stages. Orders are not shipped on weekends or holidays.
CAN MY ADR DRAPERY HARDWARE ORDER BE COMPLETED ON A RUSH BASIS?
No. All ADR orders are produced on a first in / first out basis. This practice treats all customers and orders equally. It ensures work flows efficiently through the production process and the highest standards of quality are maintained for our hand crafted, made to order products.
IS PRICING CONTAINED ON THE ADR PACKING SLIP?
No. The packing slip only contains a list of the items included in the shipment.
CAN ADR DROP SHIP MY DRAPERY HARDWARE ORDER DIRECTLY TO A CUSTOMER OR JOB SITE?
Yes. Please be sure to include this instruction and provide the “Ship To” address at the time the order is placed.
CAN SALES TAX BE APPLIED TO THE INVOICE AND PAID AT THE TIME AN ORDER IS PLACED WITH ADR?
No. ADR maintains a wholesale relationship with its registered accounts. Each must have a Resale Certificate Number and accept responsibility for reporting sales taxes related to their business operations.
DOES ADR MANUFACTURE CURVED DRAPERY RODS?
Yes. ADR makes fine quality drapery rods that can be custom cut to fit bay and bow windows and bent to fit curved windows. Contact the Help Desk at (214) 653-1733 to review project details with our drapery hardware specialists and receive a quote.
CAN I ORDER A TOTALLY CUSTOM FINISH THAT IS NOT PART OF THE ADR COLOR PALETTE?
No. We are not equipped to efficiently provide this service. ADR offers one of the most expansive color palettes available from manufacturers of fine quality drapery hardware. It includes over 30 hand crafted choices, five powder coat finishes (metal products), plus two specialty finishes (Tortoise Shell Bamboo and Polished Aluminum). See ADR Drapery Rod Finishes.
CAN ADR’S DRAPERY HARDWARE PRODUCTS BE ORDERED UNFINISHED?
No. ADR exists to deliver fine quality drapery hardware representing the highest levels of craftsmanship. Our artisans are true masters in hand-painting, plus the finely detailed and highly specialized hand-finishing techniques that distinguish us in our industry. This is where and how we bring exceptional and lasting value to the end users of ADR products.
HOW DO I ORDER AN ADR CATALOG?
Printed copies of the most recent ADR Product Guide containing suggested retail pricing can be purchased by all registered ADR accounts. It can be ordered here.
HOW DO I ORDER SAMPLES OF THE VARIOUS ADR FINISHES?
WHERE DO I LOCATE THE DIGITAL FLIP BOOK / MAGAZINE VERSION OF THE ADR CATALOG?
The digital flip book is free to all registered ADR accounts and is located here.
CAN I ORDER FROM ADR WITHOUT USING THE WEBSITE?
Yes. We encourage registered ADR accounts to take full advantage of the convenience of shopping our entire line of products 24/7 at our private online marketplace; however, customers who prefer, can complete the placement of orders directly with our Help Desk. All orders that are requested to be entered manually by ADR must be submitted in writing and sent via email or fax (214) 653-1776.
SCALE
Scale is the relative size of one object to another. Drapery rods and related individual components (finials, brackets and rings) are identified by the scale of the particular component. This establishes how the various elements relate to one another in form, proportion, and function.
ADR drapery rods are produced in different diameters but are organized into three different scale sizes: 1 inch scale = 5/8 to 1 inch diameter rods, 2 inch scale = 1 ¾ inch diameter rods, and 3 inch scale = 3 inch diameter rods which is the largest diameter rod produced by ADR.
Complementary components (finials, brackets and rings) also are organized by scale so the various hardware elements work together harmoniously.
It is important to use drapery rod brackets that are the same scale size as the drapery rod. Depth of returns on brackets also is an important consideration especially with very high windows that require a deeper return if the drapery is to hang properly.
Window treatment specialists sometimes elect to go up in scale size with drapery rings to achieve a particular look in their window treatment design and/or to have the drapery move more effortlessly across a drapery rod.
The scale size selected by a designer for a particular window treatment can be determined by aesthetics, function, or both. Window treatments must be suitable to the room and it is critical for all elements of the window treatment to be in correct proportion to the size of the space that is being dressed by the drapery and drapery hardware.
The overall size of the room, the number, height and width of the windows, and the scope of the overall window treatment are key considerations in the ultimate selection of the appropriate drapery hardware.
Span (the distance between two adjacent drapery hardware brackets), and fabric weight, is critical in determining the diameter/scale of the drapery rod needed to properly support the drapery installation. Drapery rods increase in strength as they increase in diameter, i.e. longer spans and heavier fabrics require larger diameter drapery rods.
Medallions (aka Tiebacks/Holdbacks) are measured in accordance with their specific design/shape. Measurements for these accessories can be expressed in Diameter, Return, Width and Height, and sometimes Length. Use of a particular pair of Medallions will be determined by aesthetics, function, or both depending on the desired look and the style and weight of the drapery fabric. Proportion and placement are key considerations in selecting and installing Medallions.